FAQ – Orders

Hardware for Doors, Windows, Patio Doors and Screens, rollers, and etc.

Although our service area is the San Fernando Valley and surrounding communities; we do offer a limited mail-order service to folks who might not be able to find parts locally or for parts that we have and which might not be available through any other source.  These questions relate primarily to those special orders.

 

Which credit cards do you accept?

Visa, MasterCard are accepted, as well as debit cards, which bear the Visa or MasterCard logo. Regretfully, American Express is not accepted.

Can I cancel my order?

Yes, you can! We ship all orders from our facility. If you receive your order, return your parcel through a UPS terminal (ground service) or by US Mail (parcel post). For your protection, insure the package for its full value. Additional shipping or processing fees charged by packaging and shipping centers will not be reimbursed. Packages must be shipped prepaid. Packages returned C.O.D. will not be accepted.

Can I return an item that is damaged, defective, or I just don't want?

Claims for damaged or defective items must be made within 15 days of receipt of the item. We will replace any defective item or any item damaged in shipment. Northridge Screen Service cannot determine the suitability of an item for your particular application. We are unable to accept returns on items, which are merely unsuitable for your intended application. To avoid a restocking charge, please return your merchandise in the original shipping container and product packaging materials.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Do not destroy or discard original packing for 15 days. The value of missing accessories will be deducted from the credit amount of a return.

I canceled my order but I haven't received a credit yet. How long do credits take?

We submit all requests for credits within 24 hours of receipt; for credit card purchases, however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Purchases made by personal check, Bank Draft, or Money Orders will be issued a check once your check has cleared our account. This may take up to 60 days from the date we received your check.

What happens if the item I ordered is not available?

On occasion, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient. We will offer an ALTERNATE selection of equal value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.

Why was I charged sales tax on my purchase?

State tax is applied to an item if the shipping address is located within California.

How long will it take to receive my order?

The standard shipping time for order shipped via UPS or FedEx ground is 3-10 days.  Larger items are shipped via common carrier (trucking company) and may take from 21-28 days to arrive.

Can I have an order shipped to my P.O. Box?

No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

Can I ship my order to a different address?

Yes! When you place your order just give us the address you want to ship your merchandise to. Remember to use a street address, not a Post Office Box, for any shipping address.

How are shipping charges calculated?

Shipping charges vary according to product type and destination.

Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.