Claims for damaged or defective items must be made within 15 days of receipt of the item. We will replace any defective item or any item damaged in shipment. Northridge Screen Service cannot determine the suitability of an item for your particular application. We are unable to accept returns on items, which are merely unsuitable for your intended application. To avoid a restocking charge, please return your merchandise in the original shipping container and product packaging materials.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Do not destroy or discard original packing for 15 days. The value of missing accessories will be deducted from the credit amount of a return.